Terms of use

General terms and conditions of purchase

The following General Conditions apply to sales made by ACTUASALUD to through our online store located at the address www.actuasalud.net, as well as the use of said website users do. Access to or use of this website and any of its subdomains in any way implies acceptance of these general conditions.

Prices

All the prices of our products are shown in EUROS and indicate the final price, including VAT correspondent. The price indicated on each product is the current price at all times and the one that will be applicable when placing an order. ACTUASALUD reserves the right to modify prices at any time without prior notice, in which case you agree to apply the prices indicated on each product at the time of the realization of your order.

Orders

Buying at ACTUASALUD is easy and intuitive. We accompany you in the online purchase process:

  1. ACTUASALUD works using the pay-per-use system, this means that to perform an evaluation The team associated with your user must have evaluation spaces available.

  2. This evaluation space is what is sold in the ACTUASALUD store.

  3. On the ACTUASALUD page, choose the desired product, the desired quantity and click on the button. buy

  4. Then you will be sent to the shopping cart, where you can modify the quantities and see the totals.

  5. Once you click on "Finish order" a screen will appear to fill in all the necessary data to make your purchase.

  6. If it is your first purchase you will have to register and if you are already a user of our platform, it will be enough with that you identify yourself. Remember that you have to accept the Terms and Conditions established to continue with your purchase.

  7. Check that all the products in the basket are correct, select the payment method you prefer and click on finish purchase and it will automatically take you to the payment gateway of the method you have chosen.

  8. You will receive an email confirming your purchase with a summary of it. You can also consult all your orders in the My Profile section. At the end, the number of evaluations purchased will be added to the equipment associated with your user so that you can continue using ACTUASALUD.

Payment methods

  • Credit and debit card: The payments you make by credit or debit card on the web will be through payment gateway. To do this, you will be redirected to the secure server of our entity bank, where you can make the payment in a completely safe way. Credit and debit cards accepted are: Visa and MasterCard.

  • Bank Transfer: During the purchase process the instructions to follow for payment will appear by transfer, which consists of making a bank transfer to account number that will appear determined, indicating the order number in the concept. You can contact us by sending an email to info@actuasalud.net for any questions that arise during this form of payment.

Shipping

The products offered in the ACTUASALUD store are software products so their delivery method is digital. The delivery will be made via email together with the confirmation of the purchase mentioned in points above.

The shipping times for these products are immediate, so if after making the purchase you have not increased the number of evaluations available for the team associated with your user you can get in touch with us by sending an email to info@actuasalud.net.

Returns and exchanges

Our desire is to offer the highest quality and ensure that your purchase is totally satisfactory. Nevertheless, If you want to make a return of any of your orders, you must take into account the following:

  • You must communicate it through an email to the email info@actuasalud.net, with your data and the information about the return you want to make.

    We will contact you to confirm that the deadlines are met and we will specify the way to proceed for the return.

  • You have 14 days to return an order.

  • You will not be able to return an order if you have already used at least one of the purchased evaluations in that order.

  • Once the order data has been verified and that it is eligible for the return process, will process the return of the order within 15 days of the return request. Reimbursement it will be done by the same means in which the purchase was made. If it was done by transfer, will request a bank account to make a transfer.

Warranty

The guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16 that approves the text of the General Law for the Defense of Consumers and Users. According to this standard, the The seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him of any lack of conformity. The consumer and user has the right to repair of the product, to its replacement, to the reduction of the price or to the termination of the contract.

Customer service

We like the close treatment, that is why we are at your disposal for any questions, queries or claims. We will always try to give the best solution so that your shopping experience is positive. We believe firmly that the improvement is forged with your feed-back.

Our customer service hours are from 9:30 to 14:00.

You can contact us through our email info@actuasalud.net.